As some of you know, I was on vacation last week on the West Coast. That, of course, meant long plane flights – about eight hours each way. Normally when I fly, I fly on Southwest. The price is right and, while I may not get all the frills, I can count on Southwest to give me a consistent experience every time I fly. For this trip, however, we chose a different airline. Even after accounting for all the extra charges and fees, the four tickets we needed were several hundred dollars less expensive.
All things considered, both travel days went well. The flight crews handled their jobs with skill and competence and we had no doubt they know what they were doing. The fact my kids travel well helped too. What struck me the most, however, was the lack of passion people had for their jobs. To them it seemed just that – a job. None of them woke up in the morning excited to be a flight attendant or gate agent, or pilot and it showed.
Given some training and practice, one can become competent at almost any job. To become truly great at something, however, requires a zeal that can’t be faked. When you have a passion about your job, even the bad days work out well. You can always find a smile and a good word, no matter what chaos is going on around you.
Real estate is certainly a profession where chaos and obstacles are constant companions. This trip has reminded me how important it is to not let them overwhelm the passion for the business. After all, I get to help people fulfill their dreams of home ownership. What could be better than that?